Refund policy

REFUND POLICY

Last updated: 23.04.2026

We sell and ship worldwide. Because consumer protection laws vary by country, state, and region, this Refund Policy applies to the maximum extent permitted by applicable law. Nothing in this Policy limits or excludes any mandatory rights that cannot legally be limited or excluded under the law applicable to the customer.

1. NO VOLUNTARY RETURNS / ALL SALES FINAL
Except where required by applicable law, all sales are final. We do not offer voluntary returns, exchanges, or refunds for:
- change of mind,
- incorrect selection by the customer,
- dissatisfaction after use,
- delay caused by customs, local carriers, or events outside our reasonable control,
- refusal to pay import duties, taxes, or customs fees,
- orders placed with an incorrect address provided by the customer.

2. ELIGIBILITY FOR RETURNS OR REFUNDS
Returns or refunds will only be accepted where:
(a) required by applicable mandatory law; or
(b) the item was delivered damaged, defective, or materially different from what was ordered.

We may request reasonable evidence before approving a claim, including photographs, videos, order details, and a description of the issue.

3. RETURN AUTHORIZATION REQUIRED
No return may be sent back without our prior written authorization and return instructions.
Unauthorized, refused, or cash-on-delivery returns may be rejected to the extent permitted by law.

4. STRICT NON-RETURNABLE / NON-REFUNDABLE ITEMS
To the maximum extent permitted by applicable law, the following items are non-returnable and non-refundable:
- custom-made, personalized, or made-to-order products,
- perishable goods,
- sealed goods not suitable for return for health protection or hygiene reasons once unsealed,
- gift cards,
- downloadable products, digital content, software keys, and other instantly delivered digital goods once access, download, activation, streaming, or delivery has begun,
- items marked as final sale where permitted by law.

5. DIGITAL PRODUCTS
For digital products and digital content, by placing an order and, where required, giving express consent to immediate performance, the customer acknowledges that access or delivery may begin immediately and that any statutory cancellation or withdrawal right may be lost once performance has begun, where permitted by applicable law.

6. REPORTING PERIOD FOR DAMAGE, DEFECT, OR WRONG ITEM
Customers must inspect their order upon delivery and contact us without undue delay after discovering any damage, defect, or delivery error.
For shipping damage or wrong-item claims, customers should notify us within [48 hours / 72 hours / 7 days] of delivery.
This reporting request does not limit any mandatory statutory rights where a longer period applies.

7. CONDITION OF RETURNED ITEMS
If a return is approved, the item must be returned in the condition required by applicable law and, where possible, unused, complete, and in its original packaging with all accessories, manuals, inserts, and proof of purchase.

8. RETURN SHIPPING COSTS
Where a return is permitted or required, the customer bears the direct cost of return shipping unless applicable law requires otherwise or we expressly agree in writing to bear those costs.
We are not responsible for loss or damage in return transit. We recommend a tracked and insured shipping method.

9. ORIGINAL SHIPPING COSTS
Original shipping, express shipping, insurance, customs duties, taxes, and similar charges are non-refundable except where required by applicable law.
If applicable law requires reimbursement of outbound shipping, reimbursement will be limited to the least expensive standard delivery option offered by us.

10. REFUND METHOD AND TIMING
Any approved refund will be made to the original payment method unless otherwise required by law.
We may withhold any refund until:
(a) we have received the returned goods; or
(b) the customer has supplied satisfactory proof of return shipment,
whichever occurs first, where permitted by applicable law.

11. DIMINISHED VALUE / IMPROPER HANDLING
If applicable law permits, we may reduce the refund to reflect any diminished value resulting from handling beyond what is necessary to inspect the nature, characteristics, and functioning of the goods.

12. NON-DELIVERY / FAILED DELIVERY
If an order is returned to us because the customer provided an incorrect or incomplete shipping address, failed to collect the parcel, or refused import charges, we may refuse a refund for shipping charges and may deduct our direct costs, to the extent permitted by applicable law.

13. CHARGEBACKS
Customers are expected to contact us first to resolve any issue before initiating a chargeback or payment dispute.
If a refund claim is not legally justified or is abusive, we reserve all rights to contest the dispute and provide supporting evidence to the payment provider.

14. BUSINESS CUSTOMERS
For purchases made by businesses, resellers, or other non-consumer customers, no cancellation, withdrawal, return, or refund rights apply unless expressly agreed in writing.

15. LOCAL MANDATORY RIGHTS
If the law applicable to the customer grants mandatory cancellation, withdrawal, return, refund, repair, replacement, or warranty rights, those rights remain unaffected. In that case, this Policy shall be interpreted and enforced to the maximum extent consistent with such mandatory law.

16. CONTACT
To request support regarding an order, contact:

Email: help@forgebrix.com